Key Performance Indicators

by Ross Maynard

What makes good KPIs and how do you create them? This course will take you through the foundations and support KPIs need to ensure they are reliable and measurable.

price £75+vat
cpd hours 4 CPD hours
access 120 days' access

This course will enable you to

  • Gain a better understanding of KPIs and the potential benefits they can provide to your organisation
  • Discover what makes good KPIs and how to build a strong foundation to support them
  • Understand the role of data when measuring your KPIs and how to present it in a helpful way
  • Consider the practicalities of KPI implementation and the importance of having a strong team behind them
  • Learn how to embed KPIs in your organisation and encourage employees to actively engage with them

About the course

Key Performance Indicators (KPIs) are the benchmarks used by organisations to ensure their company is working reliably and productively towards wider organisational goals. But what makes a good KPI and how do you go about measuring them?

This course will help you to identify what it takes to create KPIs that are both reliable and measurable. Discover what foundations and support good KPIs need and how to successfully embed these KPIs into your organisation, whilst ensuring employees are engaged with them.

Look inside

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Contents

  • Why do we need KPIs?
    • Getting started
    • The good and the bad
    • The benefits
    • The problem with targets
    • The four kinds of KPI
    • Keeping it simple
  • Creating KPIs that work
    • Getting KPIs right
    • What makes a good KPI?
    • Financial KPIs
    • How to create effective KPIs
    • Processes in effective KPIs
    • The final steps for effective KPIs
    • KPIs gone wrong
  • Reporting against KPIs
    • Data and KPIs
    • Presenting performance data
    • Presenting data in context
    • The voice of the process
    • The nature of variation
    • Making sense
    • The control chart
    • Make sure data collection is robust and consistent
    • Plot the data in time order
    • Calculate the natural process limits
    • Analyse the behaviour of the process
    • Dealing with variation
  • Improving performance
    • A framework
    • Exploring potential problems
    • KPIs that last
    • Develop and implement improvement plans
    • Creating KPIs for your organisation
    • Maintaining KPIs
  • Making it all work
    • Natural KPIs
    • Embedding KPIs
    • Engaging people
    • Principles for a no-blame culture
    • Final thoughts
    • First steps

How it works

Author

Ross Maynard

Ross has worked as a consultant and trainer for over 20 years, specialising in finance processes, management information and performance measurement. He supports organisations to understand their processes; facilitates improvement teams; and supports staff to work together as a team to deliver tangible and sustainable improvements.

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Keep your whole team up to date.
Access to this course
Total CPD unitshourshours4 unitshourshours21 units20 hours21 hours800+ unitshourshours800+ unitshourshours
Access period120 days120 days12 months12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team’s needs
Learn moreLearn moreLearn more
Recommended

Why not upgrade?

Find the best way to complete your CPD

Licence

All you need for this year and more.
Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12 months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Course

Need just a few unitshourshours?
Access to this course
Total CPD unitshourshours4 unitshourshours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs

Why not upgrade?

Find the best way to complete your CPD

Pick n Mix

All you need for this year's CPD.
Access to this course
Total CPD unitshourshours21 units20 hours21 hours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Team

Keep your whole team up to date.
Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Licence

Recommended

All you need for this year and more.
Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12 months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Course

Need just a few unitshourshours?
Access to this course
Total CPD unitshourshours4 unitshourshours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs

Pick n Mix

All you need for this year's CPD.
Access to this course
Total CPD unitshourshours21 units20 hours21 hours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Team

Keep your whole team up to date.
Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

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