Critical Success Factors: Strategy and Action

by Ross Maynard
access120 days access
cpd hours4 CPD hours

This course will enable you to:

  • Identify the relevant critical success factors (CSF) for your business processes and implement them into your business strategy
  • Employ CSFs when analysing and improving organisational performance
  • Identify and manage potential risks, failures and errors
  • Understand the prioritisation matrix and use it to evaluate and develop skills among employees

When it comes to achieving your strategic goals, you should always have critical success factors (CSFs) at the front of your mind. But what are CSFs and how can they improve your business?

A CSF is an action or outcome essential to helping achieve a higher objective. CSFs should be used as milestones towards a larger goal. It doesn’t matter whether you’re looking to measure performance or develop skills, using CSFs will help your organisation to structure, plan and execute goals.

In this course, you will identify the right critical success factors to support your strategic objectives and understand how they can be used to drive performance.

You will explore the benefits of CSFs, the use of driver diagrams and Failure Mode Effects Analysis.

Critical success factors defined

  • What are critical success factors?
  • What are the benefits of critical success factors?
  • What is a driver diagram?
  • How do you create a driver diagram?

Strategy and risk

  • What role do critical success factors in business strategy?
  • What are strategic objectives?
  • What role do critical success factors play in risk management?
  • How should I apply failure mode effects analysis?

Benefits realisation

  • What is benefits realisation?
  • What are performance measures?
  • What is a benefits map?
  • What is the benefit realisation model?

Performance improvement

  • How can organisational performance be improved?
  • How do you determine the root cause of a problem?
  • What is the prioritisation matrix?
  • How can skills be developed?

Ross Maynard is a Fellow of the Chartered Institute of Management Accountants. He has worked as a consultant and trainer for over 20 years, specialising in process improvement and lean for finance teams. He has presented at lean conferences in the UK, Australia, Italy and Denmark and has written many articles and blogs on process improvement. These can be found at

Ross is author of "Successful Business Growth in a Week" published by Hodder and Stoughton in 1998.

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Verifiable CPD
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