Emotional Intelligence

by Ben Rawal

Emotional Intelligence (EI) is vital for developing meaningful professional relationships. Develop your skills by exploring what EI involves and the role it plays in understanding emotions and building rapport to develop stronger relationships.

price £75+vat
cpd hours 4 CPD hours
access 120 days' access

This course will enable you to

  • Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
  • Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
  • Identify the difference between thoughts, emotions and moods
  • Understand the importance of building rapport when developing relationships
  • Discover the importance of empathy and how to use it in a professional environment

About the course

Extensive research shows Emotional Intelligence (EI) is crucial for creating and developing meaningful relationships. But what is meant by EI and how can you improve your EI skills?

This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.

Look inside

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Contents

  • Introducing emotional intelligence
    • Emotional intelligence for finance professionals
    • Emotional intelligence – getting started
    • The importance of EI
    • Making EI work for you
  • Self-awareness
    • Understanding yourself
    • Self-awareness: internal vs external
    • Understanding emotions
    • Growing your own self-awareness
    • The benefits of self-awareness
  • Self-reflection
    • Looking at yourself
    • What is self-reflection anyway?
    • Questions for self-reflection
    • Asking the right questions
    • Learning from mistakes
    • Reflecting more and reflecting better
    • Making the most of the results
  • Understanding and managing emotions
    • Controlling yourself
    • Thoughts, emotions and moods
    • Emotional validation
    • Emotional acceptance
    • Emotional suppression
  • Building rapport and relationships
    • Building relationships
    • Making connections
    • Establishing rapport
    • The importance of eye contact
    • How to really listen
    • Listening and empathy
    • Rapport checklist
    • Building a team
    • Accountants and rapport
  • Emotional expression and empathy
    • Understanding emotions
    • Facial expressions
    • Tone, volume and body language
    • Accountants and emotions
    • Empathy and being interested
    • Empathy and other people
    • The stages of empathy
    • The next steps

Author

Ben Rawal

Ben is a Director and Lead Consultant with Soft Skills, a business providing leadership development, team dynamics improvement, and emotional intelligence services for accounting and finance professionals. He is a chartered accountant (FCCA) and has an MBA from Warwick Business School.

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Access to this course
Total CPD unitshourshours4 unitshourshours21 units20 hours21 hours800+ unitshourshours800+ unitshourshours
Access period120 days120 days12 months12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team’s needs
Learn moreLearn moreLearn more
Recommended

Why not upgrade?

Find the best way to complete your CPD

Licence

All you need for this year and more.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12 months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Course

Need just a few unitshourshours?

Access to this course
Total CPD unitshourshours4 unitshourshours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs

Why not upgrade?

Find the best way to complete your CPD

Pick n Mix

All you need for this year's CPD.

Access to this course
Total CPD unitshourshours21 units20 hours21 hours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Team

Keep your whole team up to date.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Licence

Recommended

All you need for this year and more.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12 months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Course

Need just a few unitshourshours?

Access to this course
Total CPD unitshourshours4 unitshourshours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs

Pick n Mix

All you need for this year's CPD.

Access to this course
Total CPD unitshourshours21 units20 hours21 hours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Team

Keep your whole team up to date.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

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