KPIs for SMEs

by Ross Maynard

There are many different KPIs that can be used to monitor performance so it's important to identify the ones that are most powerful and relevant to you. This course looks at the performance measures that are most relevant and useful for SMEs.

price £75+vat
cpd hours 4 CPD hours
access 120 days' access

This course will enable you to

  • Establish the framework and the tools you need for managing performance in SMEs
  • Understand the most important KPIs for customer performance and employee performance
  • Develop a set of KPIs for your SME to measure the effectiveness and efficiency of the business
  • Be confident about KPIs to measure SME financial performance
  • Whittle down your KPIs to the ones that really matter

About the course

There are many performance measures available – literally hundreds. We call them key performance indicators (KPIs). But they can't all be "key" and they are not all equally useful, especially not to small and medium sized businesses. SMEs require KPIs that are easy to measure and easy to understand and that provide valuable information about how to effectively run the business.

Now enhanced with additional case studies and video interviews with the author, this course is about performance measures that work for micro, small and medium-sized enterprises (SMEs). The course provides a straightforward method of performance monitoring that allows problems to be identified and addressed.

Look inside

imac
slide-1
slide-2
slide-3
slide-4
slide-5
slide-1-thumbnail
slide-2-thumbnail
slide-3-thumbnail
slide-4-thumbnail
slide-5-thumbnail

Contents

  • Getting started
    • KPI measures in SMEs
    • The benefits of KPIs
    • How variation impacts performance
    • Displaying performance data
    • The XmR chart
    • Collecting robust and consistent data
    • Plotting data in time order
    • Calculate the natural process limits
    • Analyse the behaviour of the process
    • Performance improvements in SMEs
    • Dealing with variation
  • Customer KPIs
    • The need for customer KPIs
    • Good KPIs for customer performance
    • Measuring customer activity
    • Measuring sales within a time period
    • Monitoring customer returns
    • Measuring the percentage of sales from new products
    • Measuring delivery and quotation performance
    • The power of customer KPIs
    • Measuring customer support and satisfaction
    • Choosing customer KPIs
  • Employee KPIs
    • The need for employee KPIs
    • Good KPIs for employee performance
    • Employee turnover
    • Skills matrix performance measures
    • Measuring employee involvement and satisfaction
    • The power of employee KPIs
    • Choosing employee KPIs
  • Operational KPIs
    • The need for operational KPIs
    • Good KPIs for operational performance
    • Monitoring processes
    • Inventory turnover
    • Measuring the quality of products
    • Measuring suppliers' delivery performance
    • The power of operational KPIs
    • Choosing operational KPIs
  • Financial KPIs
    • The need for financial KPIs
    • Good KPIs for financial performance
    • Measuring the contribution margin by value stream
    • Measuring productivity
    • The acid test ratio
    • Measuring debtors and cash flow
    • Interest cover
    • The power of financial KPIs
    • Choosing financial KPIs
  • Monitoring and managing performance
    • Selecting the final list of KPIs
    • How many KPIs should SMEs use?
    • Principles for monitoring and managing performance
    • Framework for managing performance
    • Monitoring and managing with KPIs
    • Methods for monitoring and analysing performance
    • Implement your initial KPIs
    • How important are KPIs?
    • Putting it into practice

Author

Ross Maynard

Fellow of the Chartered Institute of Management Accountants. Ross has worked as a consultant and trainer for over 20 years, specialising in process improvement and lean for finance teams.

Reviews

Recommended

Why not upgrade?

Find the best way to complete your CPD

Course

Need just a few unitshourshours?

Pick n Mix

All you need for this year's CPD.

Licence

All you need for this year and more.

Team

Keep your whole team up to date.

Access to this course
Total CPD unitshourshours4 unitshourshours21 units20 hours21 hours800+ unitshourshours800+ unitshourshours
Access period120 days120 days12 months12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team’s needs
Learn moreLearn moreLearn more
Recommended

Why not upgrade?

Find the best way to complete your CPD

Licence

All you need for this year and more.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12 months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Course

Need just a few unitshourshours?

Access to this course
Total CPD unitshourshours4 unitshourshours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs

Why not upgrade?

Find the best way to complete your CPD

Pick n Mix

All you need for this year's CPD.

Access to this course
Total CPD unitshourshours21 units20 hours21 hours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Team

Keep your whole team up to date.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Why not upgrade?

Find the best way to complete your CPD

Licence

Recommended

All you need for this year and more.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12 months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Course

Need just a few unitshourshours?

Access to this course
Total CPD unitshourshours4 unitshourshours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs

Pick n Mix

All you need for this year's CPD.

Access to this course
Total CPD unitshourshours21 units20 hours21 hours
Access period120 days
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

Team

Keep your whole team up to date.

Access to this course
Total CPD unitshourshours800+ unitshourshours
Access period12+ months
Audit-proof CPD completion certificate
Immediate access to our entire CPD catalogue
Exclusive news and CPD every week plus monthly webinars, all year round
Account manager on hand to support your team's needs
Learn more

You might also like

Take a look at some of our bestselling courses