Key Performance Indicators

by Ross Maynard
access120 days access
cpd hours4 CPD hours

This course will enable you to:

  • Gain a better understanding of KPIs and the potential benefits they can provide to your organisation
  • Discover what makes good KPIs and how to build a strong foundation to support them
  • Understand the role of data when measuring your KPIs and how to present it in a helpful way
  • Consider the practicalities of KPI implementation and the importance of having a strong team behind them
  • Learn how to embed KPIs in your organisation and encourage employees to actively engage with them

Key Performance Indicators (KPIs) are the benchmarks used by organisations to ensure their company is working reliably and productively towards wider organisational goals. But what makes a good KPI and how do you go about measuring them?

This course will help you to identify what it takes to create KPIs that are both reliable and measurable. Discover what foundations and support good KPIs need and how to successfully embed these KPIs into your organisation, whilst ensuring employees are engaged with them.

Why do we need KPIs?

  • Getting started
  • The KPI rulebook
  • The benefits
  • The problem with targets
  • When targets go wrong
  • The four kinds of KPI
  • Keeping it simple

Creating KPIs that work

  • Getting KPIs right
  • What makes a good KPI?
  • You and KPI
  • Financial KPIs
  • How to create effective KPIs
  • Processes in effective KPIs
  • The final steps for effective KPIs
  • KPIs gone wrong
  • Testing KPIs

Reporting against KPIs

  • Data and KPIs
  • Presenting performance data
  • Presenting data in context
  • The voice of the process
  • The nature of variation
  • The control chart
  • Make sure data collection is robust and consistent
  • Plot the data in time order
  • Calculate the natural process limits
  • Analyse the behaviour of the process
  • An XmR chart put to use
  • Dealing with variation
  • Chart your progress

Improving performance

  • A framework
  • Exploring potential problems
  • KPIs that last
  • Develop and implement improvement plans
  • Creating KPIs for your organisation
  • Review alternative solutions
  • Maintaining KPIs
  • Tools of the trade
  • Testing performance

Making it all work

  • Natural KPIs
  • Embedding KPIs
  • Engaging people
  • Men and women of culture
  • Principles for a no-blame culture
  • No-blame culture in practice
  • First steps

Ross Maynard is a Fellow of the Chartered Institute of Management Accountants. He has worked as a consultant and trainer for over 20 years, specialising in process improvement and lean for finance teams. He has presented at lean conferences in the UK, Australia, Italy and Denmark and has written many articles and blogs on process improvement. These can be found at

Ross is author of "Successful Business Growth in a Week" published by Hodder and Stoughton in 1998.

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