Lean Process Improvement

by Ross Maynard

Lean centres on encouraging skilled and motivated people across the organisation to work together to improve the efficiency of processes. Understand the concepts at the heart of the lean philosophy, and consider its application within your organisation.

price £75+vat
cpd hours 4 CPD hours
access 120 days' access

This course will enable you to

  • Understand the benefits of the lean philosophy
  • Establish the starting point and stages in a lean improvement project
  • Define value stream mapping (VSM), and the outcome you wish to achieve in an improvement project
  • Understand the principles of good process design and the key tools of lean improvement
  • Structure your organisation's lean improvement efforts, including the composition of an improvement team and the stages that the improvement team should work through

About the course

Lean is a philosophy. It centres on encouraging skilled and motivated people across the organisation to work together to improve the efficiency of processes. It allows us to create a system where we can use time we used to spend rectifying mistakes on more profitable activities.

The approach has gained tremendous traction over the last 15 years, and organisations all over the world are now applying the principles of lean improvement. Nevertheless, lean remains something of an enigma many people do not fully understand its core philosophy. The efficiencies gained from lean improvement can be used to serve more customers and develop new products and services. Now enhanced with additional case studies and video interviews with the author, this course will help you to understand the concepts and beliefs at the heart of the lean philosophy, and to think through its application within your organisation.

Look inside



  • What is lean?
    • The history of lean
    • What is lean?
    • Why choose lean?
    • People vs tools
    • The doctrine of marginal gains
    • The goods received process
    • Five principles of lean
    • Principles of the lean philosophy
    • The lean improvement plan
    • The improvement team
  • Customer value and waste
    • The voice of the customer
    • What does the customer want?
    • What do you value?
    • Defining value
    • Work that doesn't add value
    • Customer value
    • The nine wastes
    • Waste management
    • Cost impacts of waste
    • Lean in the real world
    • What do your customers value?
  • Mapping the value stream
    • Defining the value stream
    • Value streams
    • The voice of the process
    • Value stream mapping
    • The power of VSM
    • VSM symbols
    • The act of mapping
    • VSM tips
    • Problem statements and goal statements
  • A culture of improvement
    • Creating the right culture
    • Getting the most from your team
    • Empowering and engaging people
    • What does success look like?
    • Measuring success
    • Resistance to change
    • Overcoming resistance
    • Addressing resistance to change
  • Reviewing problems
    • Improving the process
    • Process problem analysis
    • Lean improvement tools
    • Using the five whys
    • Lean process design principles
    • Testing solutions
    • Finding solutions
  • Creating the right structure
    • Creating a structure
    • Structural elements
    • Coordinating the process
    • Improving the improvement team
    • The team charter
    • Developing an improvement plan
    • Creating an improvement plan
    • Dealing with difficult issues
    • Closing the project
    • Feeling valued
    • Making time for improvements


Ross Maynard

Fellow of the Chartered Institute of Management Accountants. Ross has worked as a consultant and trainer for over 20 years, specialising in process improvement and lean for finance teams.


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