Managing Conflict

by Ben Rawal

This course will help you recognise conflict through understanding the associated behaviours and emotions. Discover various mechanisms, strategies, and emotional management techniques you can use to successfully overcome conflict in your finance team.

price £75+vat
cpd hours 4 CPD hours
access 120 days' access

This course will enable you to

  • Understand the factors that contribute to conflict and how you can deal with it
  • Deliver constructive feedback
  • Identify the symptoms and indicators of conflict amongst individuals and teams
  • Manage emotions and overcome conflict
  • Deal with conflict in your finance team

About the course

Whether working in audit, or simply managing the annual budget process, conflict is an unfortunate fact of life for the finance professional. It is only by understanding the underlying mechanisms that cause conflict in the first place that we can identify the best approach to overcome it, and return to a more efficient working environment.

This course explores why conflict arises and how emotions, feedback and personality contribute to conflict. Discover how to analyse conflict and manage emotions to overcome issues and promote harmony within your finance team.

Look inside



  • Understanding conflict
    • Accountants and conflict
    • What is conflict?
    • The importance of managing conflict
    • The psychology of conflict
    • The conflict tolerance matrix
    • Using the conflict tolerance matrix
  • Feedback
    • The importance of feedback
    • Asking for feedback
    • Learning from feedback
    • Dealing with feedback
    • Giving difficult feedback
  • Analysing conflict
    • Other causes of conflict
    • Personality clashes
    • Rooted to the ground…
  • Managing your emotions
    • Keeping control
    • Losing control
    • The anger triangle
    • The importance of detail
    • The process
    • Using the anger triangle
  • Achieving a successful outcome
    • From conflict to success
    • The right behaviours in the right way
    • Rapport
    • Using the power of our senses
    • Using language to create rapport
    • What does assertiveness mean to you?
    • The assertiveness scale
    • Unavoidable conflict


Ben Rawal

Ben is a Director and Lead Consultant with Aspire Consulting Solutions. Aspire provides leadership, communications and team development options for finance and assurance professionals.


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