Profitability: Six Questions That Will Change Your Business
Is your organisation as profitable as it could be? This course will guide you through six simple questions that can transform the profitability of your organisation. It will help you become the fulcrum of change and improvement.
This course will enable you to
- Improve the profitability of your organisation
- Find out precisely what your customers want
- Clarify how well you have to do it
- Measure how well you are doing it
- Calculate the cost of under and over-performance
- Understand why you are under or over-performing
- Decide what to do about it
About the course
Is your organisation as profitable as it could be? As an accountant, you can become the fulcrum of change and improvement, by identifying opportunities for improvement, calculating the financial upside of corrective action, and driving the improvement process.
This course will guide you through six simple questions that can transform the profitability of your organisation. You'll discover the important roles that customers, targets, measurement processes and costs play in the improvement of your organisation. The course will enable you to drive the improvement process based on objective, empirical data.
Look inside
Contents
- The six questions
- Change and improvement
- Asking questions
- Overdelivery
- Why the six questions?
- Making change happen
- The first question
- The first question
- Experiences of organisational hubris
- Customer touch-points
- Finding an answer
- How do we ask our customers?
- Dovetailing with existing processes
- The second question
- Setting targets
- Bad targeting
- The third question
- Are you being served?
- Keeping track
- Hidden horrors
- Measurement frequency
- The fourth question
- It's all about the money
- Loudest voice syndrome
- Where does the money go?
- Utilisation scores
- Cost of quality
- Customer involvement
- The fifth question
- Why are we under/overperforming?
- How to solve a problem
- The fishbone diagram
- Failure modes and effects analysis
- The cause and effect technique
- The sixth question
- What are we going to do about it?
- Keep the faith!
- Watch-outs
- Achieving consensus
- Constantly involving all stakeholders
- Bottom-to-top organisational involvement
How it works
Author
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Why not upgrade?Find the best way to complete your CPD | CourseNeed just a few unitshourshours? | Pick n MixAll you need for this year's CPD. | LicenceAll you need for this year and more. | TeamKeep your whole team up to date. |
|---|---|---|---|---|
| Access to this course | ||||
| Total CPD unitshourshours | 4 unitshourshours | 21 units20 hours21 hours | 1,500+ unitshourshours | 1,500+ unitshourshours |
| Access period | 120 days | 120 days | 12 months | 12+ months |
| Audit-proof CPD completion certificate | ||||
| Immediate access to our entire CPD catalogue | ||||
| Monthly webinars, 15-minute CPD Bites, video interviews with industry leaders, and more! | ||||
| Account manager on hand to support your team’s needs | ||||
| Learn more | Learn more | Learn more | ||
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