Emotional Intelligence

by Ben Rawal
access120 days access
cpd hours4 CPD hours

This course will enable you to:

  • Understand the basics of Emotional Intelligence (EI) and its importance in your role as an accountant
  • Discover the importance of self-awareness and self-reflection and the benefits these can have on your performance
  • Identify the difference between thoughts, emotions and moods
  • Understand the importance of building rapport when developing relationships
  • Discover the importance of empathy and how to use it in a professional environment

Extensive research shows Emotional Intelligence (EI) is crucial for creating and developing meaningful relationships. But what is meant by EI and how can you improve your EI skills?

This course will guide you through the basics of EI and identify the role your emotions have on your performance. It looks at how you can improve your EI through self-awareness and self-reflection. Once we have a better understanding of ourselves, we can understand the emotions and build rapport with those around us, helping to create and sustain professional relationships.

Introducing emotional intelligence

  • Emotional intelligence for finance professionals
  • Emotional intelligence getting started
  • The importance of EI
  • The benefits of EI
  • Making EI work for you
  • Strengths and limitations
  • Getting emotional


  • Understanding yourself
  • Self-awareness: internal vs external
  • Your emotions
  • Understanding emotions
  • Growing your own self-awareness
  • The benefits of self-awareness
  • Presentation skills
  • Revisiting the Johari window
  • Self-aware are you now?


  • Looking at yourself
  • What is self-reflection anyway?
  • The power of self-reflection
  • When to self-reflect
  • Asking the right questions
  • Learning from mistakes
  • The real world
  • Recording results
  • Reflecting more and reflecting better
  • Making the most of the results
  • The daily mirror

Understanding and managing emotions

  • Controlling yourself
  • Thoughts, emotions and moods
  • Coping mechanisms
  • Emotional validation
  • A difficult conversation
  • Emotional acceptance
  • Emotional suppression
  • Emotional outbursts
  • In the mood

Building rapport and relationships

  • Building relationships
  • Rapport
  • Developing rapport
  • Establishing rapport
  • A client meeting
  • The importance of eye contact
  • How to really listen
  • Listening hard
  • Listening and empathy
  • Rapport checklist
  • Building a team
  • Accountants and rapport
  • Looking at your relationships
  • Rapport-ting for duty

Emotional expression and empathy

  • Understanding emotions
  • Facial expressions
  • Facing the truth
  • Tone, volume and body language
  • Accountants and emotions
  • A little trust goes a long way
  • Empathy and being interested
  • Empathy and other people
  • The stages of empathy
  • Seeing the signs
  • Expressing yourself freely
  • The next steps

Ben initially started his career working in audit and finance, before moving into behavioural consultancy and training. He is a chartered accountant (FCCA) and has an MBA from Warwick Business School. In recent years, he has specialised in advising senior leaders on how to improve organisational behaviours, supported through training in Neuro Linguistic Programming (NLP) and Executive Coaching. Ben is a Director and Lead Consultant with Aspire Consulting Solutions. Aspire provides leadership, communications and team development options for finance and assurance professionals.

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