The Voice of the Process
A blog from accountingcpd
accountingcpd blog
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The Voice of the Customer
Understanding what your customers `value` from your organisation's processes is essential for success.
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7 Ways to Optimise Your Emails for Mobile Access
Given that over half of all emails are now opened on mobile devices, what does this mean for how we write emails? Here are Anna Faherty's top...
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Communication Failures at Ryanair
Last week the no-frills airline Ryanair hit the headlines when it announced it was cancelling 40 to 50 flights a day for a period of six weeks....
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Professional Scepticism and Cognitive Bias: A Challenge for Every Finance Professional
Professional scepticism, or the lack of it, has long been acknowledged as a major issue in audit quality. But are the lessons being applied...
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Adding Value to Data - Olympic Style
Accounting and finance professionals are no strangers to sharing numerical data. But that doesn't mean it's an easy task, especially if the...